July 17, 2017

Nanticoke Health Services has been named a Most Wired® healthcare provider for the third year in a row. As a Most Wired® healthcare provider, Nanticoke uses a number of technology tools to improve communication and coordinate patient care.

“In 2015, Nanticoke first received the Most Wired designation. We were the first in Sussex and Kent counties to receive this designation. We are proud that we have been able to not only maintain this level of technology integration but continue to add to our capabilities including moving to one EMR for both our physician practices and the hospital,” said Steven Rose, RN, MN, President and CEO of Nanticoke Health Services. “Having received this recognition for the third year is just more evidence that Nanticoke continues to be a leader in patient care, quality and integration providing the very best services we can for our community. I could not be more proud of the team at Nanticoke.”

 “The Most Wired hospitals are using every available technology option to create more ways to reach their patients in order to provide access to care,” said AHA President and CEO Rick Pollack. “They are transforming care delivery, investing in new delivery models in order to improve quality, provide access and control costs.”

While a hospital or healthcare system may have many advanced technologies, it must meet all the criteria in four focus areas to receive the Most Wired® designation. These four focus areas are designed to work together to improve communication and access to health information for providers, patients and other members of the patient care team. They are also designed to help report data for quality monitoring, reduce costs through operational efficiencies, and work to protect patient information.

The four focus areas of the Most Wired survey include:

  • Workstation-on-Wheels-2017.jpgInfrastructure: Includes the development of wireless networks for clinicians to access electronic medical records to help improve access to patient information during care delivery to providing security technology safeguards and performing regular risk analysis to be sure electronic information is secure.
  • Business and Administrative Management: Includes the use of technology for improving business operations such as electronic payer transactions and partially automated management systems for supply chain to the electronic delivery of quality scores to clinical leaders. These systems improve efficiency, help improve patient flow, and support the operations of the organization.
  • Clinical Quality and Safety: Includes requirements for using use the EHR during patient care for things such as medication administration and reconciliation, reviewing medical images, providing clinical pathways, providing patient education and discharge instructions, and capturing data for quality monitoring.
  • Clinical Integration: Refers to the interoperability of applications within the hospital along with connectivity with physician office EMRs for accessing clinical documentation and viewing results. It also refers to the use of the patient portal allowing our customers to access their own health information. Clinical integration is an important part of putting patients in control of their health and engaging them in their healthcare.

Together these four focus areas provide Most Wired® hospitals and healthcare systems, including Nanticoke, with the opportunity to provide better, patient-centered care. Better communication and better information means better patient care.

Nanticoke also participates in national and state programs to help make patient information portable and secure including Common Well Health Alliance, a national alliance committed to providing privacy and security for all data exchanges through its services; the Delaware Health Information Network (DHIN), which improves patient care and privacy, and improves practice efficiency; and local partnerships with other providers.

HealthCare’s Most Wired® survey, conducted between Jan. 15 and March 15, 2017, is published annually by Health & Hospitals Networks (H&HN). The 2017 Most Wired® survey and benchmarking study is a leading industry barometer measuring information technology (IT) use and adoption among hospitals nationwide. The survey of 698 participants, representing an estimated 2,158 hospitals — more than 39 percent of all hospitals in the U.S. — examines how organizations are leveraging IT to improve performance for value-based health care in the areas of infrastructure, business and administrative management; quality and safety; and clinical integration.

Detailed results of the survey and study can be found in the July issue of H&HN. For a full list of winners, visit

About the Most Wired Survey: The 2017 Most Wired Survey is conducted in cooperation with the American Hospital Association and Clearwater Compliance, LLC.

About the American Hospital Association: The AHA is a not-for-profit association of health care provider organizations and individuals that are committed to the improvement of health in their communities. The AHA is the national advocate for its members, which include nearly 5,000 hospitals, health care systems, networks and other providers of care. Founded in 1898, the AHA provides education for health care leaders and is a source of information on health care issues and trends. For more information, visit

About Health Forum: Health Forum is a strategic business enterprise of the American Hospital Association, creatively partnering to develop and deliver essential information and innovative services to help health care leaders achieve organizational performance excellence and sustainability. For more information, visit

About Clearwater Compliance, LLC: Clearwater Compliance, LLC is a leading provider of healthcare compliance and cyber risk management solutions. Its mission is to empower hospitals and health systems to successfully manage healthcare’s evolving cybersecurity risks and ensure patient safety. Exclusively endorsed by the American Hospital Association, Clearwater solutions have been deployed within hundreds of hospitals and health systems, Fortune 100 organizations and federal government institutions. More information about Clearwater Compliance is at

About Nanticoke Health Services: Nanticoke Health Services includes Nanticoke Memorial Hospital, the Nanticoke Physician Network and the Nanticoke Health Services Foundation. Nanticoke Memorial Hospital was the first hospital on Delmarva to receive a 4-star rating from the Centers for Medicare and Medicaid Services and is the only hospital in Delaware, Maryland and New Jersey to be nationally recognized by Healthgrades with both the 2017 Outstanding Patient Experience Award™ and the 2017 Patient Safety Excellence Award™. Nanticoke holds a Level III Trauma Center certification, is nationally certified by the Joint Commission as a Primary Stroke Center, and is a Gold Plus Award performer according to the American Heart/American Stroke Association’s Get With The Guidelines® program. Nanticoke’s Cancer Care Services holds Accreditation from the American College of Surgeons Commission on Cancer and is a member of the Association of Community Cancer Centers. Nanticoke’s medical staff includes over 160 health care providers practicing in 40 different specialties including the 45 providers employed within the Nanticoke Physician Network. For more information, visit