Pepco has updated its website to enhance customer service, especially for people using mobile devices. The new design of delmarva.com is based on customer research and feedback. Upgraded navigation improves access to important services such as My Account, opening a new account, finding storm preparation information or getting the latest restoration updates.
“We asked, and our customers answered that they wanted a website to quickly connect them to the information they need,” said Brett Holland, manager of Interactive Communications and Marketing for Pepco Holdings Inc., Delmarva Power’s parent company. “Our customers also said they wanted the freedom to use any device, including smartphones and tablets, to access our website.”
The updated website also has the ability to work in concert with Delmarva Power’s Mobile App 2.0. The new version of the mobile app provides customers with access to My Account, energy use data and Delmarva Power social media.
Customers can experience the new Delmarva Power at www.delmarva.com. Customers can also follow Delmarva Power on Facebook and Twitter at DelmarvaConnect, and download the enhanced mobile app at www.delmarva.com/mobileapp.