November 13, 2017

Nanticoke Health Services is proud to announce that Victoria Norris, RN, BSN, has been promoted to the position of Director of Quality Management. In this position, Ms. Norris will be responsible for directing all quality-related activities within Nanticoke Health Services. This includes patient safety, accreditation readiness, infection prevention, program development, and quality measures within Nanticoke Memorial Hospital and the Nanticoke Physician Network.

Ms. Norris began her career at Nanticoke Memorial Hospital in November 2010 as a Registered Nurse in the Intensive Care Unit (ICU). Her background includes over forty years of experience in the healthcare field with 20 years of critical care nursing. Ms. Norris also brings over 20 years of leadership experience in various administrative positions including the Director of ICU and Director of Clinical Services for a community hospital, and the Director of Nursing for an acute rehabilitation facility.

Ms. Norris received her Bachelor of Science in Nursing (BSN) from Towson University in Towson, Maryland and has extensive training in nursing and quality leadership, intensive care and acute rehabilitation nursing, and stroke systems. Her professional affiliations include the Delaware State Stroke Coalition, the American Heart Association Stroke Boot Camp Steering Committee, Delaware’s Inclusive Statewide Stroke Care System, the Delaware Telehealth Coalition, and the National Association for Healthcare Quality.

Nanticoke Health Services includes Nanticoke Memorial Hospital, the Nanticoke Physician Network and the Nanticoke Health Foundation. Nanticoke Memorial Hospital was the first hospital on Delmarva to receive a 4-star rating from the Centers for Medicare and Medicaid Services and is the only hospital in Delaware and Maryland to be nationally recognized by Healthgrades with both the Outstanding Patient Experience Award™ and the Patient Safety Excellence Award™. Nanticoke holds a Level III Trauma Center certification, is nationally certified by the Joint Commission as a Primary Stroke Center, and is a Gold Plus Award performer according to the American Heart/American Stroke Association’s Get With The Guidelines® program. Nanticoke’s Cancer Care Services holds Accreditation from the American College of Surgeons Commission on Cancer and is a member of the Association of Community Cancer Centers. Nanticoke’s medical staff includes over 160 health care providers practicing in 40 different specialties including the 55 providers employed within the Nanticoke Physician Network. For more information, visit