Delmarva Power extends COVID-19 support through June 1

To offer continued assistance for customers impacted by the COVID-19 pandemic, Delmarva Power is extending its customer support policies through at least Monday, June 1, which include suspending service disconnections, waiving new late fees and reconnecting customers who were previously disconnected.

The company’s COVID-19 policies, designed to help ensure all customers have access to safe and reliable electric service during this critical time, launched in mid-March with Delmarva Power’s announcement to suspend service disconnections and waive new late-payment charges for all customers. The commitment was extended shortly thereafter to reconnect customers who previously had their power disconnected. Residents who have had their electric service previously disconnected should contact the company at 800-375-7117 to begin the reconnection process.

“We recognize the impact of COVID-19 on our customers and communities has been significant, with many experiencing financial difficulties and uncertainty about the future,” said Dave Velazquez, president and CEO of Pepco, which includes Delmarva Power. “We remain committed to every customer through difficult times, and we will continue to support our communities in need. We will power through this pandemic together.”

Customers who may have trouble paying their bill should contact Delmarva Power Customer Care as soon as possible at 800-375-7117. Delmarva Power will work closely with customers to waive late-payment fees, avoid having their service shut off, discuss reconnections, and determine eligibility for assistance programs. Delmarva Power representatives can also discuss payment options like budget billing, which averages payments over a 12-month period to help customers manage their monthly energy bill, or flexible payment arrangements that offer individually tailored payment installment plans.

For more information, go to www.delmarva.com.