Delmarva Power is taking several major steps to help ensure all residents across its Delaware and Maryland service area have access to electric service during this critical time.
As the COVID-19 pandemic worsens, officials across the country are enacting shelter-in-place or similar orders to ensure public safety. With more people, including schoolchildren, at home during the day, Delmarva Power will work with residents who have had their service disconnected, on a case-by-case basis, to reconnect service and help ensure access to safe and healthy environments.
“We recognize the important service we provide and that more people are relying on electricity during this critical time,” said Dave Velazquez, president and CEO of Pepco Holdings, which includes Delmarva Power. “We need to come together in support of one another during this time, and ensuring every resident has access to safe and reliable electric service is just one of the many ways we are doing that.”
The company has suspended all disconnections through at least May 1, but residents who have already had their electric service disconnected should contact the company at 800-375-7117 to begin the reconnection process. Delmarva Power customer care agents will work with residents to help identify assistance programs that can supplement bill payment and help ensure service remains on after this pandemic.
Delmarva Power is committed to the safety of its customers, employees and contractors. Communities can be assured that Delmarva Power crews will not restore service in unsafe situations. The company will work with agencies, where possible, to identify support to help correct these safety issues before service can be reconnected.
Delmarva Power works closely with its community partners to connect customers with grants and programs like the Low-Income Home Energy Assistance Program. LIHEAP provides grants in varying amounts based on a household’s income size, and type of fuel, with no payback required. Delaware residents can apply for assistance online through the Delaware Health and Social Services website at www.dhss.delaware.gov.