Microlog CEO moves headquarters to Cape Region

Microlog President and CEO Richard Meccarielli is moving the headquarters of his company from northern Virginia to the Rehoboth Beach area.

Although the services the company provides are technical to most, Meccarielli said communications people in the public and private business world understand the lingo and logistics. “Basically what we do is to allow humans to talk to computers,” he said.

The company provides Interactive Voice Response (IVR) and Automatic Call Distributor (ACD) applications for businesses of all sizes, primarily in the healthcare, lottery and government markets.

IVR is an automated telephone system that interacts with callers, gathers information and routes calls to appropriate recipients.

ACD telephone systems manage incoming calls, handling them based on the phone number called and the associated database of call-handling instructions.

Companies use ACDs to make outgoing calls, forward calls to the right party, allow callers to record messages, gather usage statistics, balance the use of phone lines and provide other services.

In the medical field, the company also offers automated prescription refill, patient appointment, patient results and wellness management systems.

“There's not much we can't do,” Meccarielli said.

As he goes through the process of setting up shop in the Cape Region, he has found that doing business in southern Delaware has advantages.

“Local matters is really true. It's easier to talk to the appropriate people who can tell you what you need to do,” he said. “There is no doubt Delaware is business friendly.”

Merrarelli was named CEO of the 45-year-old company in 2008. Major clients include Virginia Lottery – with 1.5 million calls per month – and several military medical facilities across the nation.

The company was formed in Delaware, and at one time the Delaware Department of Unemployment was one of its clients. “We want to focus back to the state and local level,” he said.

He now lives in Rehoboth Beach after visiting the area for the past decade. He's in the process of developing awareness of the company as well as developing potential clients and looking for office space.

Meccarielli said joining the Lewes-Rehoboth Rotary Club has helped him learn a lot about the business climate in the area. Phone 202-549-1080 for more information.