Public warned about fraudulant websites, phone calls claiming to be related to ACA

October 18, 2013

Insurance Commissioner Karen Weldin Stewart is advising consumers to be aware of scams that attempt to steal personal information through bogus websites and phone calls claiming to be related to the Affordable Care Act or Obamacare. People of all ages have reported being contacted by scammers who presented themselves as government or insurance company employees. Scammers have attempted to gather personal information such as social security numbers, bank account information, credit card numbers, and Medicare IDs.

The Better Business Bureau reports that, “The government typically doesn’t call, text or email. Government agencies normally communicate through the mail, so be very cautious of any unsolicited calls, text messages or emails you receive.” Several different phone scams have been reported including those where the caller claims that one needs a new Obamacare insurance or Medicare card. This is not true - you are not required to obtain new insurance or Medicare cards because of the ACA.

If contacted by anyone who says one is required to act during a “limited time” to purchase a new plan or update information simply hang up and do not give out any personal information. Some scammers have high-tech software that allows them to display the name of a government agency on caller ID. Do not reply to fraudulent emails or text messages.

Official marketplace guides are available to review plans with Delawareans in-person. They have undergone extensive background checks and have a state-issued ID badge. Anyone who offers to help with enrollment should present this identification. Stewart would like everyone to be on alert and stated, “If you suspect you have been the target of a fraudulent insurance scheme you may report the incident to the fraud division at the Delaware Department of Insurance at 302-674 7350 or 800-632-5154.” Go to the state of Delaware’s official Health Insurance Marketplace website at, or call 1-800-318-2596 for assistance.

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