The Sussex County office of Griswold Home Care recently announced it has completed and received its Home Care Pulse Certification, a certification program dedicated to the measurement of client and caregiver satisfaction scores.
“We know that sometimes it is difficult to make care decisions when you don’t have specific experience with an agency. It was our goal to provide families with the ability to make an informed decision, have tangible ways to measure quality and help them find a comfort level when choosing an agency to work with,” said Aaron Marcum, founder of Home Care Pulse.
Home Care Pulse, a company which measures client and caregiver satisfaction, created the certification program to measure key satisfaction aspects of its in-home care delivery as well as the level of satisfaction of the caregiving staff.
The Home Care Pulse Certification requires an agency to be reviewed monthly and includes the evaluation of areas such as loyalty, benchmarking improvements, client and caregiver interviews, caregiver performance, caregiver morale, agency incentives and caregiver rewards, to name a few.
To find out more about the Home Care Pulse Certification, go to www.homecarepulsecertified.com.
Griswold Home Care is dedicated to helping people live independently in the comfort of their own homes. Further information can be found at www.griswoldhomecare.com. In Sussex County, call 302-644-6990.