Delmarva Power urges customers to be vigilant of scammers

As the summer months quickly approach, and customers traditionally begin using more energy and become more reliant on their electricity to make their homes, businesses and lives more comfortable, Delmarva Power reminds customers to be aware of scammers who may attempt to take advantage of them in new and different ways.

Scams occur throughout the year, but the company generally sees an increase in scam reports throughout the summer months and again during the holiday season. Scammers are sophisticated criminals and will use the increased need by customers to use energy to cool their homes and businesses to trick customers into providing their personal or financial information and making false payments under the pretense of keeping their service active. Scammers are also attempting to take advantage of the economic impacts of the ongoing pandemic to pressure families and businesses who may be struggling with past-due balances.

“The threat of scams is unfortunately very real, and something many are continuing to deal with on almost a daily basis,” said Morlon Bell-Izzard, senior vice president of customer operations and chief customer officer for Pepco Holdings, which includes Delmarva Power. "The safety and well-being of our customers and the communities we serve is our top priority, and we are taking many steps to help ensure our customers have the information they need to prevent them from falling victim to this illegal activity.”

Scammers begin their work by preying on the emotions of customers. Common schemes involve scammers' use of technology to replicate a company's phone number through caller ID, also known as spoofing, and then threatening to turn off a customer's service unless they make a direct payment with a prepaid cash card. Some scams involve imposters posing as Delmarva Power employees to gain entry into a customer's home to steal belongings, with other activities involving scammers sending emails to businesses, requesting that they send Delmarva Power payments to counterfeit pay sites.

Delmarva Power will never come to a customer's home or business to:

• Demand a payment

• Ask for immediate payment with a prepaid cash card

• Ask for their Delmarva Power account number or other personal information, such as a driver's license number.

Delmarva Power will never call a customer to:

• Ask for their account number

• Ask for personal information such as their Social Security number or bank information

• Ask them to make a direct payment with a prepaid cash card.

To identify an actual Delmarva Power employee, remember:

• All Delmarva Power field employees wear a uniform with the Delmarva Power logo, including shirt and safety vest

• Delmarva Power employees visibly display a company ID badge with the Delmarva Power logo and employee's name.

If a customer ever questions the legitimacy of the call, hang up and call Delmarva Power at 800-375-7117. Customers with an online MyAccount can also confirm their account information anytime online. Any customer who believes he or she has been a target of a scam is urged to contact their local police and call Delmarva Power immediately to report the situation.

Commercial customers are also advised to protect themselves from potential scam attempts. These offenders impersonate Delmarva Power and other trusted organizations through email or other forms of communications to deceive businesses into providing financial information or making an urgent payment.

To help protect their business from scams, employees at local businesses should:

• Carefully review emails originating from outside their organization's network

• Check the name of the sender and business, and make sure it matches the name and business in the email address. Look for misspellings or slight alterations.

Go to delmarva.com for more tips and resources. These resources work and can prevent scammers’ actions from occurring.

Residential customers who are past due on their Delmarva Power bill should contact the company as soon as possible. Customers should never wait until they are in crisis to contact Delmarva Power – the time is now. To learn more about assistance options, call 800-375-7117 or go to delmarva.com/EnergyAssistance for additional information.

To learn more about Delmarva Power, go to  delmarva.com, facebook.com/DelmarvaPower and twitter.com/DelmarvaConnect. Delmarva Power’s mobile app is available at http://www.delmarva.com/MobileApp.