Social Security issues changes to online services access

The Social Security Administration announced  customers who created an online account, aka “my Social Security,” before Sept. 18, 2021, will soon be required to transition to a Login.gov account to continue access to their online services. More than 5 million of these account holders have already transitioned to Login.gov.

The agency is making the changes to simplify the sign-in experience and align with federal authentication standards while providing safe and secure access to online services.

“’My Social Security’ is a safe and secure way for people to do business with us,” said Martin O’Malley, Social Security commissioner. “We’re excited to transition to Login.gov to access our online services, streamlining the process and ease of use for the public across agencies.”

Account holders are encouraged to sign in now. When users log in, they will be presented with an option to easily transition to Login.gov. Once an account is successfully linked, a confirmation screen will appear, and users will have immediate access to their personal Social Security services or other service that they were attempting to access.

Existing Login.gov or ID.me account holders do not need to create a new account or take any action.

My Social Security accounts are free, secure and provide personalized tools for everyone, whether receiving benefits or not. People can use their account to request a replacement Social Security card, check the status of an application, estimate future benefits or manage benefits they already receive.

For more information, go to ssa.gov/myaccount/create.html. For 24/7 customer support, go to  login.gov/help.

This press release was produced and disseminated at U.S. taxpayer expense.