Health and Human Services offices open by appointment only
The Department of Health and Social Services announced that all walk-in access to its public offices has ended because of the potential risk for clients and DHSS employees from in-person interactions.
Client needs will now be met in person by appointment only, or through phone, email or online interactions, except for crisis services, emergency cases, or for people without phone or computer access.
“To keep both our clients and our employees safe, this is the right move for our department and for the clients we are committed to serving every day,” said DHSS Secretary Dr. Kara Odom Walker. “With widespread community transmission in Delaware, it is a public health risk to have our usual in-person interaction. Our offices will have signs on the doors to explain how staff can be reached if clients have an emergency, or for those who don’t have immediate access to a phone or computer.”
Outreach efforts across DHSS, such as the Division of Substance Abuse and Mental Health’s Mobile Crisis Services, the Division of Social Services’ Community Partner Support Unit and the Office of Animal Welfare’s animal control services are continuing. Appointments through DSAMH already scheduled are still expected to occur through telehealth or in person as needed. Admissions and discharges to DHSS’ 24/7 facilities also will continue as needed.
To screen or apply for many DHSS services, Delawareans are encouraged to use DHSS’ online portal, ASSIST. Seniors and individuals with disabilities can also visit the Delaware Aging and Disability Resource’s website at www.dhss.delaware.gov or call 1-800-223-9074.
