Third-party power supplier marketing opt-out deadline is Sept. 30

Electrical customers can sign up not to receive offers
September 25, 2020

The Delaware Division of the Public Advocate and the Delaware Public Service Commission are advising customers who do not want to receive third-party supplier solicitations to opt out by Wednesday, Sept. 30.

After that deadline, Delmarva Power will provide customer name, address, service information, and other data to alternative electricity suppliers (third-party suppliers) for marketing purposes. Once an opt-out selection has been made, customers will be removed from the marketing list for a period of three years.

A Delmarva Power bill insert in July highlighted the ways to opt out of the marketing list. Customers who do not wish to receive offers from other suppliers can visit, or call 800-375-7117 (have account number on hand), select Delaware and press 4 for “everything else.” Once the caller has confirmed their account, they can say “more options” and then say “Energy Choice.” Once within the Energy Choice options, press 1 to change privacy option.

“This is an important deadline for Delmarva Power consumers who want to remove their information from the marketing list of third-party suppliers. These consumer protections were put in place by the Public Service Commission and allow for a similar process to one we are all familiar with, the FCC Do Not Call list. I implore consumers who want to opt out to do so by the Sept. 30 deadline,” said Public Advocate Drew Slater.

“We've seen an increase in complaints at the Public Service Commission about excessive calls from third-party suppliers over the past several months. If you do not wish to use a third-party supplier and don't want to be solicited, now is the time to opt out. We are hopeful that Delmarva Power will see strong participation from customers between now and Sept. 30,” said Dr. Raj Barua, PSC executive director.

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