Veteran Health ID Card holders can now shop at Military Exchange

The Defense Department has announced expanded commissary, Military Service Exchange and MWR access as of Wednesday, Jan. 1, and
established a standard for physical access to military installations.

Veterans and primary family caregivers who are eligible and want to take advantage of in-person benefits must have a Veterans Health Identification Card, or VHIC. Primary family caregivers must have an eligibility letter from the Department of Veterans Affairs Office of Community Care. Veterans currently use VHICs for identification and check-in at VA appointments, but will also use them for base access under the new program.

Veterans eligible solely under this act who are eligible to obtain a VHIC must use this credential for in-person installation and privilege access. The card must display the veteran's eligibility status, such as Purple Heart, former prisoner of war or military-service connected.

Veterans eligible solely under this act who are not enrolled in or are not eligible to enroll in VA health care, or who are enrolled in VA health care but do not possess a VHIC will not have access to DoD and Coast Guard installations for in-person commissary, exchange and MWR retail privileges, but will have full access to online exchanges and American Forces Travel.

Medal of Honor recipients and veterans with 100 percent service-connected disability ratings are eligible for DoD credentials under DoD policy.

To receive  a VHIC, veterans must be enrolled in the VA health care system. To enroll, they should complete an application for enrollment in VA health care by telephone without the need for a signed-paper application. Call 877-222-VETS (8387) from 8 a.m. to 8 p.m. EST, Monday to Friday. To apply for VA health care benefits, go to www.va.gov/healthbenefits/enroll, or visit a local VA medical facility in person. Once enrollment is verified, veterans can have their pictures taken at their local VA medical center, and VA will mail the VHIC.

To ensure a veteran's identity, enrollees must provide one form of primary identification when requesting a VHIC. Acceptable forms of primary identification are a state-issued driver's license, U.S. passport or passport card, or other government ID.

This ID can be issued by federal, state or local government agencies provided it contains a photograph, name, date of birth and address. If the address is not on the proofing document, veterans can provide separate documentation to confirm their address. Acceptable address documents include electric bill, cable bill, other mailing document or voter registration card.

Once the picture is taken, veterans should receive their VHIC within 10 days. If they have any questions, veterans should contact their local VA medical facility where they receive care or call 877-222-VETS (8387).

The VHIC provides increased security for personal information – no personally identifiable information contained on the magnetic stripe or barcode; a unique member identifier – Department of Defense assigns an electronic data interchange personal identifier that allows VA to retrieve the veteran's health record; and a salute to military service with the emblem of the veteran's latest branch of service displayed on the card. Several special awards will also be listed.

Braille VA helps visually impaired veterans to recognize and use the card. Anti-counterfeiting microtext helps prevent reproductions.

If the VHIC is lost or stolen, contact the VA medical facility where the picture was taken to request a new card, or call 877-222-VETS (8387). Veterans will need to provide identification information when reporting lost or stolen cards.

Eligible caregivers will receive an eligibility letter from VA's Office of Community Care. If a primary family caregiver under the PCAFC loses their eligibility letter, call 877-733-7927 to request a replacement, and allow two weeks for processing.

For installation access, entry to some commissary stores and at point of sale at commissaries, exchanges, and MWR retail facilities, eligible caregivers will need to show an acceptable credential along with their eligibility letter. Acceptable credentials may include: DoD common access card (when otherwise eligible); DoD uniformed services identification card (when otherwise eligible); REAL ID-compliant driver's license issued by a state, territory, possession, or the District of Columbia; REAL ID-compliant non-driver's identification card issued by a state, territory, possession, or the District of Columbia; enhanced driver's license issued by a state, territory, possession or the District of Columbia; U.S. passport or passport card; foreign passport bearing an unexpired immigrant or non-immigrant visa or entry stamp; federal personal identity verification card (when otherwise eligible); VHIC; or Transportation Worker Identification Card.

Upon the first visit to an installation, eligible veterans and caregivers must stop at the visitor control center. Depending on the type of installation, veterans may enroll for recurring access, which allows them to proceed to the gate for entry upon subsequent visits without having to stop again at the visitor control center. As with all other individuals seeking access to DoD installations, all eligible veterans must pass a basic on-the-spot background check prior to enrolling and an automated check each time they enter the installation. Veterans with felony convictions, felony arrest warrants, or other types of derogatory information related to criminal history or terrorism will not be permitted entry.